Get in Touch With Us

This page explains how to contact the Sites Not On Gamstop editorial team at ibwales.com, what we can help with, and what we cannot. If your question is really for a casino, such as a stuck withdrawal or a locked account, you will find guidance below on where that needs to go.

What we can help with

We publish research-based reviews and guides about casinos not on GamStop for UK readers. We are an independent comparison site, not a casino, so we do not hold accounts, handle deposits or process withdrawals.

• Questions about our content – if a guide on bonuses, wagering requirements, payments or verification is unclear, tell us which page and which passage.
• Corrections – if a bonus figure, payment method or term on our pages looks out of date or wrong, send us the page, the detail and, if you can, where you saw the current information. Casino terms change often, so this is useful to us.
• Feedback and topic suggestions – tell us what you could not find or what you wish had been explained better.
• Partnership and editorial enquiries – introduce your organisation and what you have in mind. Commercial relationships do not decide our rankings, and commission cannot buy a higher position.

How to send your message

Please use the contact details provided by the site's operator, in the site header or footer, or in any email you have received from us. We have not listed a separate address here so that you are never sent to an unverified one.

To help us answer properly, include:

1. The page address or title you are writing about.
2. The casino name, if your question concerns one of the operators we cover.
3. What you expected, what you found, and the date you noticed it.
4. Any screenshot or wording from the casino's own terms, if relevant.

Please do not send passwords, card numbers or identity documents. We will never need them.

What to expect from us

Messages are read by a person, and we aim to reply to anything that needs an answer. We do not publish a guaranteed response time, and busy periods may take longer. Where you flag a factual error, we check it against the casino's published terms before changing a page, and we date time-sensitive updates.

Problems with a casino: contact the casino first

We cannot access your account, reverse a decision or force a payment. If you have a dispute with an operator, this is the usual route:

1. Contact the casino's customer support in writing, through live chat transcripts or email, so you have a record.
2. Re-read the bonus terms, including wagering requirements, maximum bet rules, expiry dates and cashout limits, as these often explain a refused withdrawal.
3. Check whether the casino is asking for identity or source-of-funds verification, and supply what it requests through its official channels.
4. Use the casino's formal complaints procedure if support does not resolve the issue.
5. Check which licence the operator states and whether that licensing body or an alternative dispute service accepts complaints.

Be realistic here. Casinos not on GamStop generally operate under overseas licences, not a UK Gambling Commission licence. That means the protections and complaint routes you may expect from a UK-licensed operator may not apply, and outcomes cannot be guaranteed.

If gambling is causing you harm

If you feel your gambling is out of control, please seek support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, and its support is free and confidential. You can also use GAMSTOP to exclude yourself from UK-licensed gambling sites, and gambling blocking software can help on your devices. Most operators also offer deposit and loss limits and self-exclusion tools.

Gambling should never be treated as income or a way to fix money problems. You must be 18 or over to gamble. If you write to us about a support concern, we will point you to appropriate organisations, though we are not a counselling service.

Before you write: browse our guides

Many common questions are already covered in our comparison of the best non GamStop casinos, including how we assess bonuses, payments and terms. Our reviews cover operators such as Betmica, Kikibet and Betninja, and the offers shown are casino advertising that you should always check against the operator's current terms.

A note on affiliate links

Sites Not On Gamstop may earn commission if you join a casino through links on this site. That does not influence how we rank or describe operators, and we will always try to state a limitation alongside any offer. Thank you for taking the time to get in touch.